Q1.  How many vehicles should be included in a TireVigil Cloud Trial?






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We recommend at least 3 vehicles be part of a TireVigil Cloud trial depending on the different types of equipment that the fleet operates.  This enables TireStamp to train a core team of fleet personnel to install TireVigil Cloud on the test vehicles over a 1.5 day period with minimum disruption to your fleet’s operations.

Q2.  Should test vehicles include both tractors and trailers?

Typically, only tractors need to be included in a trial unless the fleet has trailers that are married to tractors. In this case a fleet can evaluate TireVigil Cloud on at least 3 tractors and their married trailers. TireVigil operates the same on trailers as it does on tractors, so the information it provides (alerts and reports) will be the same for both.

Q3.  What type of TPMS sensors should I use in my TireVigil Cloud trial?

TireStamp offers a selection of different types of TPMS sensors. These include sensors that mount at the base of the valve stem inside the tire/wheel assembly, sensors that are strapped to the wheel, and external sensors that attach to the valve stem in place of the valve cap. TireStamp will be happy to recommend the best type of sensor for your fleet's application based on the quality of the data that you are interested in receiving, and the cost of the sensors.

Q4.  Should tires be replaced with new tires on test vehicles?

No, it is TireStamp's recommendation that new tires should not be used on trial vehicles. As tires wear, they are more prone to penetrations, cuts and snags which result in pressure loss. This is when TireVigil Cloud jumps into action which is exactly what you are interested in seeing. Since measuring tread mileage is not part of a 6-month evaluation, starting with new tires is totally unnecessary.

Q5.  Who should receive alerts and reports?

A trial can be setup so that everyone you wish to receive alerts and the reports can. There is no limitation on the number of TireWatch users but we recommend that you start with a small group of people that are responsible for the trial's success. Once your core team becomes comfortable with the many aspects of TireVigil Cloud, you can expand fleet access and expose other personnel within the fleet organization that you believe can benefit from the visibility it provides. This usually occurs in the second month (Phase II) of the trial.

Q6.  How will the servicing tire dealer be involved?  Should they get alerts and reports?

If you already outsource some or all of your tire service, the tire dealer should also be trained initially to install sensors. If you want the tire dealer to have tire visibility and act upon tire issues on any trial vehicle, then tire dealer personnel should be configured to receive alerts and reports as well. You have the ability to limit what level of visibility a tire dealer can receive. This issue will be discussed during our initial discussions with you as part of the trial setup.

Q7.  Who requires TireVigil Cloud TPMS 2.0 Service equipment installation training and TireVigil Cloud training?

Any mechanic familiar with the fleet's vehicles can install the TireVigil Cloud equipment. Tire technicians that maintain the TireVigil Cloud equipment and test vehicle tires throughout the duration of the trial should also receive the initial training. Training includes installation of equipment on vehicles, installation of TPMS sensors and use of the TireVigil Cloud's TireWatch App when performing tire service on test vehicles.

Q8.  Who requires sensor installation training?

Any tire technician who is responsible for the installation and servicing of tires should attend TPMS sensor installation training which is included as part of the 1.5 days of initial training. Training includes sensor installation as well as how to react to alerts, reports and use the TireWatch servicing app to assign sensors to wheel positions.

Q9.  What TireStamp costs are incurred by the Fleet?

A typical 100-day TireVigil Cloud trial will cost under $5,000 in equipment and training. TireStamp will provide vehicle equipment and TPMS sensor installation training (train-the-trainer) and software training to get the fleet initially up to speed on how TireVigil Cloud works and operates. This is usually sufficient for the fleet to run their trial independent of TireStamp. The fleet will then be responsible for getting their remaining vehicles installed. TireStamp will cover the monitoring service fees during the course of the trial.

Q10.  Are there any special requirements for running a successful TireVigil Cloud trial?

TireVigil Cloud's TireWatch service app requires an Internet connected device in one of your company's service bays. Ideally, service technicians should use a tablet with a wireless connection to the Internet so that they can use the TireWatch app and connect to the TireVigil Cloud while in front of a trial vehicle.

Q11.  What reports will I receive during the TireVigil Cloud trial?

Three reports are included with this trial. The first, the Active Issues Report, acts as a work order for technicians to use to address problem tires on vehicles at their location before drivers arrive. It provides them with clear information on the tire problems and instructions for correcting them. The Service History Report provides details of the tire problems addressed the previous week, the quality of service provided, and accountability of the person performing the service. The Fleet Management Survey provides managers with an overview of how well tires on TireVigil equipped vehicles are maintained, what type of tire problems they are experiencing and how quickly problems are addressed.

Q12.  How are TireVigil Cloud alert thresholds established?

TireStamp will work with you to establish the thresholds for alert conditions that are suitable to your operations. Three threshold levels are available: warnings, critical and catastrophic alerts for underinflation and overheating and two levels for over inflation and differences in dual tire pressure. You may also establish thresholds for wheel nut torque checks and PM inspections reminders based on vehicle mileage.